TERMS AND CONDITIONS
Securing your reservation and making payment. A deposit of $250 per person
is required to secure your reservation. Final payment is due not later than 90 days
prior to your cruise start date. At 90 days before your cruise start date, the deposit
becomes non-refundable. Reservations may be put on a waitlist or canceled if
payment is not received by the final payment due date, and cancellation charges will
apply (see below). Prices are per person, based on double occupancy. Single
supplement charges may apply for single passengers occupying a double cabin.
Departure taxes, surcharges and government fees may not be part of the tour price
and may be collected from each passenger upon arrival and/or departure from the
applicable country.
Cancellation. Because of fees assessed by our partners in Russia, cancellations
are subject to penalties depending on when the they are made and according to the
timetable below.
| CANCELLATION DATE | NON-REFUNDABLE AMOUNT |
| 60–90 days before embarkation | 25% of full payment |
| 30–60 days before embarkation | 50% of full payment |
| 1–30 days before embarkation | 100% of full payment |
Changes. Once a booking is secured by deposit, all changes are subject to a $50
processing fee per person. Changes are subject to availability and cannot be
guaranteed. No changes are allowed after the final payment due date.
Passport. A valid passport is required to travel to Russia. Non-US citizens should
contact their consulate for entry requirements. Your River Cruise Promotions cruise
voucher must bear your name exactly as it appears on your passport.
Visa. An entry visa is required to enter Russia. Obtaining an entry visa is the
passenger’s responsibility, and failure to obtain a visa shall not excuse cancellation
penalties. A visa may be obtained through a private agency or directly through the
Russian Embassy or a Russian Consulate. River Cruise Promotions shall provide
the passenger with the necessary sponsorship letter required to apply for a Russian
entry visa. Other portions of the application (photo, application form, etc.) are the
passenger’s responsibility.
Reservation support. Because of the discount prices offered, support for your
reservation can be conducted via email only. Please correspond with us through the
email address cruise@rivercruisepromotions.com.
Disclosure of medical conditions. The passenger must advise River Cruise
Promotions in writing, at the time of booking, or if later, immediately upon your
becoming aware, of any physical, emotional or mental conditions that may require
professional attention or the use of special equipment. If so afflicted, you must obtain
a doctor’s certification that you are fit to travel and are capable of participating in the
tour. This certification must be submitted prior to departure. Your failure to disclose
any such condition, and/or to provide the requisite doctor’s certification, or your arrival
at the place of departure with special equipment that has not been approved for the
tour, may result in your being forbidden to take the cruise. You may also forfeit the
full price of your cruise, with River Cruise Promotions incurring no liability, financial
or otherwise. Furthermore, the failure to advise us of any such condition shall release
River Cruise Promotions from any liability related to such condition or its treatment.
Special medical needs. The passenger must bring and be responsible for all
necessary items related to his/her condition, including any special equipment that
is permitted on the tour. Because the riverboats are not owned or operated in the
US, they are not required to meet the standards established by US law for the
physically challenged. Certain tour features, including third party transfer services,
ground excursion facilities and certain tours are not wheelchair or scooter accessible
and may be difficult for the physically challenged. The riverships are not equipped
with wheelchair or scooter accessible cabins, and therefore, safety reasons preclude
allowing wheelchairs or scooters on board. If you have limited mobility, you may find
it difficult to embark or disembark the ship at certain times due to steep gangways
and steps. Situations may occur in which you may not be able to go ashore at the
desired time, and possibly not at all, in certain ports. For the safety of all concerned,
the ship captain will make the final determination regarding your ability to embark
or disembark the rivership with or without the assistance of your equipment, taking
into account all appropriate matters, including but not limited to weather conditions,
the ship’s location, your condition at the time, etc. Walkers and canes are permitted;
however, you may find that your participation in certain tour features may be restricted.
Refusal of passage. River Cruise Promotions shall not be required to refund any
amount paid by any tour participant who must leave the tour prematurely for any
reason, nor shall River Cruise Promotions be responsible for the lodging, meals,
return transportation or other expenses incurred by such tour participant.
Responsibilities and liability. The responsibility of River Cruise Promotions and
its officers and directors is strictly limited. River Cruise Promotions promotes and
sells cruise programs consisting of certain travel services and sightseeing excursions
purchased or reserved from various suppliers. River Cruise Promotions does not
own or operate any of these suppliers. The suppliers providing travel services for
River Cruise Promotions tour programs are independent contractors and are not
agents or employees of River Cruise Promotions. As such, River Cruise Promotions
is not responsible for direct, indirect, consequential or incidental damage, injury, loss,
accident, delay or irregularity of any kind occasioned by reason of any act or omission
beyond its control, including, without limitation, any act of negligence or breach of
contract of any supplier. By utilizing the travel services of our suppliers, the passenger
agree that you he/she will look only to these suppliers in respect of any accident,
injury, property damage or personal loss to you or to those traveling with you, and
that neither River Cruise Promotions nor any representative of River Cruise Promotions
shall be liable. Without limiting the foregoing, River Cruise Promotions is not responsible
for any losses or expenses due to delay or changes in schedules, overbooking or
downgrading of accommodations, default of any third parties, including suppliers,
mechanical or other failure of airplanes or other means of transportation or for failure
of any transportation mechanism to arrive or depart on time, sanitation problems,
lack of medical care, sickness, weather, strikes, acts of God, acts of terrorism, force
majeure, acts of war (declared or undeclared), quarantine, criminal activity or for any
other cause beyond the direct control of River Cruise Promotions. In the event that
an itinerary must be altered or shore excursions eliminated, or itinerary changed due
to water levels, arrangements will be made for comparable alternate sightseeing
whenever possible, but there will be no refunds in this circumstance. River Cruise
Promotions assumes no financial responsibility for any cancellations or delays resulting
from invalid passports, visas or other travel document requirements, or for ticket or
other travel documents that do not reflect your name exactly as it appears on your
passport. River Cruise Promotions reserves the right to change the itinerary of the
tour without prior notice. If the cruise is canceled by River Cruise Promotions for any
reason, River Cruise Promotions shall have no liability beyond the prompt refund of
all tour participants’ payments received by it. The common carriers used are not
responsible for any act, omission or event during the time the tour participants are
not aboard their conveyances.
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